Professional Communication: To develop the linguistic and intercultural skills needed for administrative staff to interact effectively and confidently with international students and faculty in a university environment.
Administrative Competence: To master the specific vocabulary, grammar, and functional language required to manage office tasks, including inquiries, documentation, and meeting coordination.
Accuracy & Tone: To ensure all written and oral communication reaches a B1 professional standard, focusing on politeness, clarity, and cultural appropriateness. 

Campus & Roles: Participants will accurately describe their job roles, university hierarchy, and provide clear directions to campus facilities using B1-level spatial prepositions.
Professional Correspondence: Students will be able to manage office phone calls (transferring/messaging) and draft structured emails for requests and follow-ups using appropriate formal registers.
Process & Conflict Management: Staff will guide users through administrative procedures and resolve complaints or cultural misunderstandings using polite, solution-oriented language. 

-Materiales de grabación de recursos audio-visuales
-Libros y recursos escritos de nivel B1 para contextos administrativos
-Ordenador con internet, cámara, micrófono, etc para sesiones síncronas y preparación de recursos